At Rand, we want to make solving your questions or issues easier than ever. That’s why, in our latest update, we’ve added a new support tab directly to the app.

Want to know what you can do with it? Let us break it down for you:

What can you do with the support tab?

Now you can open a ticket to communicate with our Customer Care team directly from the app, without needing to visit our website or search for hidden options.

How does it work?

First time using the support tab:

• Tap the “Talk to us” button.
• Access a menu where you can:
  • Select the category of your request (e.g., general support, Earn account, withdrawals, login issues, etc.).
  • Specify a subject to help identify your query.
  • Add a detailed description of the issue or suggestion.

If you’ve used the support tab before:

• You’ll see a “+” button. Tap it to open the request menu directly.

You’ll also have the option to upload screenshots, documents, or videos to help us better understand your case and provide the best solution.

Track your requests

Once you’ve submitted your request:

• You’ll receive an email confirming that we’ve successfully registered your query.
• Additionally, when our support team responds, you’ll get a notification on your phone (make sure push notifications are enabled) and an email, so you don’t miss any updates on the resolution process.
• You’ll be able to see all your previous requests and the team’s responses, neatly organized to easily follow the conversation.

Got resolved requests? Manage them! You can delete them or keep them visible by using the “Manage” button.

Randy: your AI assistant, always on

Got a quick question or need help outside support hours? Randy’s got you covered 24/7. It’s RAND’s AI assistant, built to understand the platform inside out and help you instantly—from answering common questions to running real-time calculations on your account. The experience is so smooth, it feels like chatting with a real person.

How to use it in seconds:

• Go to the Support tab in the app
• Click on “AI Assistant”
• Start a new chat or continue a previous one
• Browse suggested questions (the most common ones)
• Ask anything—Randy replies instantly

Important note

While we strive to respond as quickly as possible, our support hours are Monday to Friday (non-holidays) from 9:00 AM to 6:00 PM, with an average response time of 4 hours.

With this new feature, we aim to provide you with a more comfortable, organized, and efficient experience.

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